Q: What is a pre-order?
A: When you pre-order a design, that means that you're helping to fund the production of the item! This is beneficial to both me and you, because pre-orders will ALWAYS be discounted! Pre-orders can take up to 10 weeks (or longer in some cases, depending on the item - this is especially true for bag manufacturing!) to arrive (though typically they arrive much sooner, the typical wait time is about 3-6 weeks) and each listing will clearly state in the title if it is a pre-order item! Check out my Instagram to get info on what designs will be coming up for pre-order next!
If you want an update on your pre-order status, YOU MUST EMAIL ME. I do not offer updates on pre-orders because I do not have the time to email every customer about every order; however, I am happy to answer any questions!
Please note that pre-order pricing is NOT available after pre-orders are held!
Important note: not ALL pre-orders will reach the necessary funding to be produced. It's possible that if not enough people pre-order, designs will be archived and reworked! This has only happened to a few designs and is not frequent, but it is a possibility to be aware of! If you really want to see a design get made, make sure you share it around!
Please read my store polices for more info on pre-orders!
Q: How do I take care of my new bag?
A: Check out our care instructions!
Q: Is there a limit on how many pieces I can order?
A: YES. I will only allow people to order 5 of each design. This is because I do not make a lot of each design, and some designs are limited edition, it is because of this that I have decided to create an order limit of 5 of each design per customer. It is only fair to allow everyone to have a chance to own one.
Q: I have two SEPARATE orders! Can I combine my shipping?
A: Yes, of course! Please EMAIL ME to have this done! If it is put in the notes of the order it's possible that I won't see them in time to combine the shipping! If you do not email me, I cannot guarantee I will be able to combine the orders. I also may decline to combine shipping if one of the orders is a pre-order and one is for an in stock item; keeping track of things in that way can get very messy, so I try to avoid doing it! But please feel free to email me anyways - I can always make an exception if the circumstances are right!
Q: How long until my order is shipped/ what shipping service do you use?
A: I kindly ask that all customers give me at LEAST 7 business days to ship an order. ALL packages are sent via USPS. Please remember this is a one woman operation, and I'm a full time student! I primarily pack on the weekends and ship on Tuesdays and Thursdays. If you are not okay with this processing time, please do not order from my store. I will always attempt to get orders out sooner than this, of course; It just isn't always possible.
If you'd like an order shipped ASAP for a special occasion, just email me and we can get it sent out!
Q: The design I want is out of stock! Will it be restocked?
A: Some designs I may possibly choose to restock based on demand. I always want my customers to be able to get the designs they want! Please keep in mind, however, that most of my designs likely won't come back once they're sold out. There are some designs that will not come back, no matter what. Please check the item description to see if this is the case! If the item says LE or Limited Edition, it will not be restocked. If there is a design you really want to see come back, let me know!
Q: I have a different issue! what do i do?
A: Please email me! I try to reply to emails as often as I can, and this is the best way to get in touch with me - any other method of contacting me is NOT guaranteed a response!
You can use my "contact" page to reach out, or send me an email at NattyCatPins@gmail.com!
I only answer emails Monday - Thursday. Please allow 5 business days for all emails to be replied to!
If you think I may have missed your email (sometimes they can get classified as spam) just re-send it!